Xe Account Services

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You’ll be required to lớn enter two pieces of information when you log in. We ask for the email address you registered your tài khoản with and your password. We don’t have a separate username. That’s one less thing khổng lồ remember!


Forgotten your password?

Not a problem, this is a simple one to fix, just follow these steps:

Head khổng lồ the sign in page và cliông chồng the forgot your password liên kết.

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Enter the gmail address you use to log in lớn your sathachlaixe.vn account and we’ll send you a code to lớn verify your identity. 

Go to lớn your email inbox and kiểm tra for an tin nhắn from us with your code. If it’s not there, try refreshing your inbox or looking in your spam or junk folder. 

Return to sathachlaixe.vn và enter the code in the box as prompted lớn activate the password rephối function.

Create a new password và you’re all phối.


Can I use cảm ứng ID with the sathachlaixe.vn app?


Absolutely. We encourage you to lớn use Touch ID lớn make your trương mục as secure as possible. Not lớn mention, it makes it quichồng and easy lớn log in & out when using the app!

There’s a few simple steps lớn follow to activate cảm biến ID:

Open the tiện ích and sign in khổng lồ your account

Cliông chồng the Protệp tin ibé in the top left-hvà corner of the screen

Choose Settings và navigate to Security

Use the slider khổng lồ turn on Touch ID


What is two-factor authentication?


We place the highest importance on ensuring the security of your information, which is why we’re using two-factor authentication (2FA). Under two-factor authentication, two forms of ID are required in order to confirm an action. This could be any combination of two out of the three categories below:

•Something you know (e.g. log in details)

•Something you have sầu (e.g. phone)

•Something you are (e.g. fingerprint)

This means, for example, you could access your account using your login details và confirmation of a code sent through to your phone. This tells us that it really is you trying to lớn complete a certain action.

What does 2FA mean for me & my transfers with sathachlaixe.vn?

We will ask customers in the UK and Europe lớn verify a code at login, which we will send in a message khổng lồ your phone. It’s easy to lớn vì, & the instructions will be clear on the website for you. This means that we can confirm it is you, increasing the security of your account.

Please check that the phone number on your account is correct to ensure we skết thúc the code to lớn the right number.

Don’t worry – if you forget your password or change your phone number then you will still be able to access your account, simply follow the instructions we provide.


We use 2-factor authentication to keep you & your money as safe as possible. Your phone number is a key size of identification in this process and there may be a time when you wish to change the number you use for this. It’s easy lớn make this change in the tiện ích or on our trang web and can be done in a matter of minutes.

In the app

In the phầm mềm, cliông chồng the Protệp tin inhỏ and then select View Protệp tin khổng lồ access your details. You’ll see an option for Your thiết bị di động number & clicking the pencil icon will present you with the option to lớn update your phone number. Please select the appropriate country code và then add your number before hitting save sầu khổng lồ finish.

What about on the website?

If you’re using our website, you’ll find the option to lớn change your contact details by heading to lớn My Account & then the Contact Details page. You can make your changes there by clicking Edit phone. You can provide a landline or mobile number và choose which one is your primary point of tương tác. Hit save sầu to make the change.


Losing your phone can be a real pain. You might be worried you’ve sầu lost access to your sathachlaixe.vn account as you use your điện thoại number as part of the 2FA login process. Don’t worry. We’ve sầu planned for situations lượt thích this và provide alternative sầu methods for accessing your account.

In the app

We’ll be able to lớn detect if you’ve sầu lost your old phone & are using a new one khổng lồ access the phầm mềm. You’ll always be required to enter your email address & password when you first log in on a new device – this is the first factor of the process. We’ll then sover a code lớn your email address, which acts as the second factor, và you’ll need to lớn successfully enter that code lớn gain access lớn your tài khoản. This new device will be trusted moving forward.

What about on the website?

If you’re using our website, follow your normal route to lớn the login screen. Enter your gmail address and password but when you get khổng lồ the security check you’ll notice an option khổng lồ change your phone number. You’ll be presented with a new screen where you’ll be prompted to tell us your new phone number & required khổng lồ input a verification code we skết thúc to lớn your registered email address. Successfully enter that code and you’ll gain access lớn your tài khoản. 

Want khổng lồ use your landline number?

No problem! If you've sầu lost your sản phẩm điện thoại but have sầu access to a landline then we can use this number for your 2FA. Follow the instructions above to lớn navigate through the login process & choose the change your phone number option. At this stage, instead of entering your mobile number, simply add your landline details và we'll sover your verification code there.


Update your tin nhắn address quickly & easily in the phầm mềm.

Clichồng the Profile inhỏ and then select View Protệp tin to lớn access your details.

You’ll see an option to Change Thư điện tử. Cliông chồng the pencil inhỏ lớn begin editing.

Enter your new email và hit save sầu.

We’ll skết thúc a verification code lớn your chosen gmail address

Log bachồng in using your new details lớn complete the process.

What about on the website?

We don’t offer the ability khổng lồ remix your password on the website at this moment. Please download our phầm mềm instead. If you require further assistance with this, tương tác us.

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Change your password và easily in the phầm mềm. Click the Profile inhỏ và then select View Profile to access your details. You’ll see an option for Password & clicking the pencil icon will present you with the password change screen. Enter your current password first and then choose your new password, following the requirements, before hitting lớn save sầu to complete the process.

What about on the website?

You can also change your password online on the sathachlaixe.vn website. Under the My Account tab you’ll find our Login Details section. Head lớn the Login Details page and select the option khổng lồ edit your password. You’ll be asked to lớn provide your current password và then enter your new one, which must meet the requirements set out for security reasons. Hit update password khổng lồ complete the process.


You can update your phone number easily in the ứng dụng or on the sathachlaixe.vn website. In the ứng dụng, cliông chồng the Profile icon & then select View Protệp tin khổng lồ access your details. You’ll see an option for Your di động number and clicking the pencil ibé will present you with the option to update your phone number. Please select the appropriate country code và then add your number before hitting save to lớn finish.

What about on the website?

If you’re using our trang web, you’ll find the option to lớn change your liên hệ details by heading lớn My Account & then the Liên hệ Details page. You can make your changes there by clicking Edit phone. You can provide a landline or điện thoại number và choose which one is your primary point of tương tác. Hit save sầu to lớn make the change.


You can update your address easily in the phầm mềm or on the sathachlaixe.vn trang web. In the ứng dụng, clichồng the Profile icon and then select View Protệp tin khổng lồ access your details. You’ll see an option for Your address and clicking the pencil icon will present you with the option lớn update your details. Select your country of residence at the top & then use the box underneath khổng lồ look up your address, or you have sầu the option to manually fill in the fields. Click save when you’re done.

What about on the website?

If you’re using our website, you’ll find the option to change your address by heading lớn My Account & then the Contact Details page. You can make your changes there by clicking Edit address. Hit save sầu to make the change once you’re finished. You may be asked to lớn provide a proof of address, depending on the location of your new residence. 


You can add a new recipient online or in the app. Sign in khổng lồ your account on the sathachlaixe.vn website & you can either click the Recipients tab in the top toolbar or select View from the Recipients section on your money transfer home page page. You’ll be asked to lớn enter the currency your recipient uses and the location of their bank, as well as confirming whether you’re sending money to lớn your own trương mục. Fill in all of their banking và personal details và hit Save sầu Recipient. You’ll receive an email to confirm the recipient has been added.

What about in the app?

You’ll find the Recipients section in the phầm mềm by selecting ‘More’ from the bottom toolbar. Clichồng Add Recipient and select whether you’re sending money lớn yourself, someone else or a business. Fill in your recipient details, taking care to spell names correctly và enter accurate information khổng lồ ensure there are no delays with your money transfer. Please avoid using symbols và accents when setting up your recipient details.


You can edit your recipients online or in the tiện ích. Sign in khổng lồ your account on the sathachlaixe.vn website and you can either click the Recipients tab in the top toolbar or select View from the Recipients section on your money transfer home page. You’ll then be presented with a danh mục of your current recipients. Choose the person or business you want to make changes to lớn & cliông chồng edit to lớn begin amending their details. Take care khổng lồ spell names correctly và enter accurate information lớn ensure there are no delays with your money transfer. Hit save when you’re finished.

What about in the app?

In the tiện ích, go to lớn the Recipients section by selecting ‘More’ from the bottom toolbar. You’ll then be presented with a list of your current recipients. Choose the person or business you want khổng lồ make changes to và clichồng edit khổng lồ begin amending their details. Take care lớn spell names correctly và enter accurate information khổng lồ ensure there are no delays with your money transfer. Hit save sầu when you’re finished.


Yes, you can delete any of your existing recipients in the tiện ích or online via the Recipients section. Sign in khổng lồ your tài khoản on the sathachlaixe.vn trang web & you can either cliông chồng the Recipients tab in the top toolbar or select View from the Recipients section on your money transfer trang chính page. You’ll then be presented with a danh mục of your current recipients. Choose the person or business you want to lớn remove sầu & select Delete Recipient. You’ll be asked to lớn confirm you want lớn delete that entry before completing the process.

What about in the app?

In the app, go to lớn the Recipients section by selecting ‘More’ from the bottom toolbar. You’ll then be presented with a các mục of your current recipients. Choose the person or business you want to remove và open their details. Press edit và then scroll down to lớn the foot of the page lớn find the delete button. You’ll be asked khổng lồ confirm you want lớn delete that entry before completing the process.


We can provide you with push notifications on your money transfer, changes that have been made khổng lồ your profile và rate alerts.

These updates can tell you when the best time lớn send money is, how your transfers are progressing and can warn you of any unexpected changes to lớn your protệp tin.

All these messages will also be sent lớn your gmail as standard. We also offer our sale and offer announcements via push notifications lớn help you get the most out of sathachlaixe.vn. These can all be turned on or off at any time.

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Never miss a thing by turning on push notifications on your Mobile device. In the ứng dụng, go to profile và then settings. Press notifications and you’ll see a các mục of options khổng lồ choose from. Move the slider on or off depending on your preferences.

We offer push notifications on your money transfer, changes that have sầu been made to lớn your protệp tin, rate alerts và sale announcements as well as offers. Make your selection and you’ll be asked to lớn confirm you want khổng lồ receive notifications to complete the process. Rethành viên, you can always change your mind và turn off any notifications later on, or turn on any additional ones you need.